Work closely with customers to be their non-technical contact, ensuring that their experience is world class.
Respond to all customer requests and requirements.
Proactively engage with customers to ensure that they understand that they chose the best web hosting company in the world.
99% Uptime Guarantee & Domain TransferClosely partner with the all functions of the business to ensure a unified customer relationship and support environment.
Use the customer feedback to create a view of areas that need improvement.
Front line support via live chat helpdesk and telephones.
Troubleshooting a variety of technical and nontechnical issues customers are having with their web hosting plans and services.
Taking ownership of issues from identification through resolution.
Performs miscellaneous job-related duties as assigned.
Should have excellent communication skills and excellent customer interfacing skills.
Should have worked on minimum 5+ Windows Servers and Managing independently.
Excellent Knowledge and real time experience on Windows Server Monitoring.
Good Knowledge and real time experience on Managing & Troubleshooting DNS Server services issues.
Good Knowledge and real time experience on Managing & Troubleshooting Microsoft Windows Clusters.
Monitoring cloud infra by using tools & scripts.
Working with clients for their technical issues.
Good Hands-On experience on Windows & Linux OS.
Dependable to be at work during assigned shifts and to complete work as.
Good Experience on the Network, VLAN and Virtual Switches & Firewalls.
Manage customer support level 1, level 2, and DBA resources.
Continuously manage and review customer facing service levels and compliance with commitments, quality levels and KPI objectives.
Ability to work effectively with internal departmental members and peers from other departments.
Excellent customer relation, facilitation and communication skills.
Develop processes and procedures based on client needs and best practices. Ensure that processes are followed and advise changes that would be beneficial.